Frequently Asked Questions

All orders for “In-Stock Products” will ship out within 1-4 Business Days. We offer Quick Processing (options which expedite your order handling and overall delivery time); however, you must submit your request on our contact us page or email us. Additional fees may apply.

If your Order contains a “Custom Product”, the entirety of your order processing time will be approximately 2 – 3 weeks. Expedited processing options are available for “Custom Products”. Please email us prior to process your order so we can confirm that we can deliver your order on time. Prior to checking out, please review your order and be aware that by placing this order you understand and accept the extended 2 – 3 weeks processing time.

Shipping time is not the same as the processing time and takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. We do offer overnight shipping as well, please email us if you would like to have your order shipped with this shipping method.

 Please remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order. 

The shipping time and processing time are estimated and does not guarantee the delivery by a specific date or time. 

Let us know what you are looking to order and the needed by date and we can give you an estimated delivery date. We can also offer different options to deliver your order on time. 

Contact the carrier first if the package is marked as delivered but you have not received it. They will open an investigation as to the whereabouts of the package. If the package is deemed lost, please email us with your order number and full shipping address, we will open a claim with the carrier. If the shipping address provided was wrong, no refunds or cancelations will be processed. 

Once an item has been shipped, we cannot change the address. 

If you send us an email to change an address, and you did not received confirmation that the address has been changed before it ships, the address was not changed and it is your responsibility if the package is lost.

If the package is returned to us by the carrier, you will have to pay additional shipping to be redelivered. Refunds will be processed once the package has been received. Shipping cost and 13% restocking fee will be applied.

If you do not receive confirmation from a customer service representative via email/phone, the order has not been cancelled. 

For any custom items, you must reach out within 24 hours to cancel or to make any changes. 

For in-stock items, if it has been shipped, it cannot be cancelled. We will have to process a return.

Processing time starts immediately.

Your in-stock products, we usually ships within 24h to 48h.

If you order a doctorate gown with a chest emblem or custom diploma cover, we will always send a mock-up for you to approve. 

Processing of these items will not begin until we receive approval.